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Can't Update Personal Information


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4 replies to this topic

#1
Octopus

Octopus

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When I tried to update my user preferences (ie. change name, change password) I keep getting this error message that says "Error: we cannot update your personal information." Is this reason to worry?

It started to happen around 10 minutes ago, before that I was able to change my preferences.

*Edit: Never mind, the problem fixed itself.*
The more you run from life, the harder it hits you in the face.

#2
kyliesmiley16

kyliesmiley16

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I'm getting this same message :\ So it just manages to sort itself out after you leave it a while? :)

#3
Octopus

Octopus

    Octopus Meat

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I have no idea lol. I logged onto my side account and tried fiddling with the preferences there, no problem. Then I went back to my main and it was back to normal :/.
The more you run from life, the harder it hits you in the face.

#4
Minister of Pizza (AA)

Minister of Pizza (AA)

    I have the POWER! PIZZA FOR ALL!

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It's probably a database glitch Neopets-side. They might be disabling some parts of the backend temporarily to do some sort of maintenance. :yes:

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258530fb-c948-4584-b928-48ce8300171b.png8aada8e1-a1ea-41f0-a6ea-e585ce9525fa.pngef2b492f-c3a7-4979-ab1b-e45b29574584.pnga33368a7-5281-44f1-a20b-e86e4c5423fb.png4098c9ab-7061-40fd-ae50-fdf4f0ad649f.png4bf68507-5397-45af-a218-1fd37abd8993.png

Special thanks to:
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#5
Spritzie

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I'm glad it's working for you now, and the issue was on TNT's side.


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