.Brianna.

The Official "I Can't Access My Account. Now What?" Board.

112 posts in this topic

20 hours ago, Mouseykins said:

@Scoobert_Doo is correct here. Once you get your main account unfrozen you can then transfer everything from your side/temporary main to your unfrozen main account. One thing that is advised to do is stop earning neopoints for up to 24 hours on both accounts and do the transfer. Once everything you want is transferred and you haven't earned anything for at least 24 hours from either account you can resume your normal Neo activities. This just helps to make sure you're not earning neopoints on two accounts through the transition. I hope that makes sense! :D

That does make sense!  I am glad this is the case.  Thank you all for your help.

20 hours ago, jellysundae said:

Glad that things seems to have sorted themselves out!

I'm just trying to regain access to my original account, I'll chase them up about it again eventually. Unless they purge it in the meantime. D:

I...don't know about the frozen account stuff, but I'm sure someone will be along who can give clear info.

 

 

I am sure you already know this, but there is a Neopets board that TNT looks at for open tickets.  It seems to have a high success rate, although there are a lot of posts on it.  It may be worth a shot if you want to contact them again.  Just a thought!

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2 minutes ago, Sun-and-Rain said:

That does make sense!  I am glad this is the case.  Thank you all for your help.

I am sure you already know this, but there is a Neopets board that TNT looks at for open tickets.  It seems to have a high success rate, although there are a lot of posts on it.  It may be worth a shot if you want to contact them again.  Just a thought!

I actually didn't know this :bigeyed:

*looks on Help boards*

Ah yes, there it be! Well well! Very good to know, and thank you so much for telling me this! :D :D :D

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Hey,

So I sent in a ticket back in mid January and it's still labeled as "open." Is there anything you guys would advise doing to speed up the process? Has anyone had luck with tickets because sheesh...

Do they use a queue system where they get to older tickets first or is it just completely random? Hitting that three month marker now...

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Well, it's been nearly a month, and now I've been 'Frozen' and 'Deactivated.'  For those that suggested I send in a Support Ticket, I cannot as I cannot login to get to that page.  No, I didn't have my page expire.  I access my account through two different computers, the one at home and the one at ::coughcoughworkcoughcough::  I have resorted to emailing them daily.  If they want to get rid of the site, then just do it and save us the trouble of thinking we have a chance of getting our accounts back!  I'm not going to waste my time creating a side account to get everything back.  I'm not exactly in college with freetime like I was when I created the account.  I had everything set up so the now-busy adult in me could click on for a few minutes a day and get stuff done...I'm very disappointed right now because I can't do my favorite event, the Negg Hunt :(

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12 hours ago, Zedsdeadll said:

Hey,

So I sent in a ticket back in mid January and it's still labeled as "open." Is there anything you guys would advise doing to speed up the process? Has anyone had luck with tickets because sheesh...

Do they use a queue system where they get to older tickets first or is it just completely random? Hitting that three month marker now...

 

32 minutes ago, Ghostiekitty said:

Well, it's been nearly a month, and now I've been 'Frozen' and 'Deactivated.'  For those that suggested I send in a Support Ticket, I cannot as I cannot login to get to that page.  No, I didn't have my page expire.  I access my account through two different computers, the one at home and the one at ::coughcoughworkcoughcough::  I have resorted to emailing them daily.  If they want to get rid of the site, then just do it and save us the trouble of thinking we have a chance of getting our accounts back!  I'm not going to waste my time creating a side account to get everything back.  I'm not exactly in college with freetime like I was when I created the account.  I had everything set up so the now-busy adult in me could click on for a few minutes a day and get stuff done...I'm very disappointed right now because I can't do my favorite event, the Negg Hunt :(

If both of you follow the instructions outlined in the first post you will have a higher chance at getting your account returned. Remember you need to be able to provide sufficient information that proves you are in fact the owner of the account. Good luck and don't give up!

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3 hours ago, Ghostiekitty said:

Well, it's been nearly a month, and now I've been 'Frozen' and 'Deactivated.'  For those that suggested I send in a Support Ticket, I cannot as I cannot login to get to that page.  No, I didn't have my page expire.  I access my account through two different computers, the one at home and the one at ::coughcoughworkcoughcough::  I have resorted to emailing them daily.  If they want to get rid of the site, then just do it and save us the trouble of thinking we have a chance of getting our accounts back!  I'm not going to waste my time creating a side account to get everything back.  I'm not exactly in college with freetime like I was when I created the account.  I had everything set up so the now-busy adult in me could click on for a few minutes a day and get stuff done...I'm very disappointed right now because I can't do my favorite event, the Negg Hunt :(

 

Deactivated just means frozen, it's what my account showed in February when it was frozen. You pretty much HAVE to make a new side account to get anything done because they want a ticket number to work with to restore. From what I understand, emailing them is the slowest way possible, even though they are now responding to people on their facebook page, they are asking that you give them a ticket number there and they will look into it. Trust me, if you really want your account back, you're going to have to invest some time in it. Like @Mouseykins said, follow what is written on the first post and you *should* get your account back, it's what I did and it took less than a month. 

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Bad news. My account was frozen last month. In the middle of daily dare and right after I'd decided to try out premium too. I have my side accounts. I can use one as a main account while I'm waiting for my ticket to be answered, right? I fear that my main account is lost forever though, and I'd put so much effort into it that I gave up for a month. Then they took money out of my bank account for premium on my frozen account. Should have sent a separate ticket for that beforehand I guess. Thankfully I was on the monthly plan, so it wasn't more than 8 dollars. To a college student that's a lot though. I think I want to start again. If my account is ever returned to me, can I transfer what I get on my new main account to it?

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20 hours ago, Sciurus carolinensis said:

Bad news. My account was frozen last month. In the middle of daily dare and right after I'd decided to try out premium too. I have my side accounts. I can use one as a main account while I'm waiting for my ticket to be answered, right? I fear that my main account is lost forever though, and I'd put so much effort into it that I gave up for a month. Then they took money out of my bank account for premium on my frozen account. Should have sent a separate ticket for that beforehand I guess. Thankfully I was on the monthly plan, so it wasn't more than 8 dollars. To a college student that's a lot though. I think I want to start again. If my account is ever returned to me, can I transfer what I get on my new main account to it?

 

I'm sorry to hear that, hopefully, you'll get it all sorted out soon. To answer your questions, yes your side can now be your main account, you can do your dailies and have a shop and all of that. Yes, once you get you account back you can transfer your items and such back to your main account. I hope yours is something that can be resolved quickly, best of luck. :D 

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23 hours ago, Sciurus carolinensis said:

Bad news. My account was frozen last month. In the middle of daily dare and right after I'd decided to try out premium too. I have my side accounts. I can use one as a main account while I'm waiting for my ticket to be answered, right? I fear that my main account is lost forever though, and I'd put so much effort into it that I gave up for a month. Then they took money out of my bank account for premium on my frozen account. Should have sent a separate ticket for that beforehand I guess. Thankfully I was on the monthly plan, so it wasn't more than 8 dollars. To a college student that's a lot though. I think I want to start again. If my account is ever returned to me, can I transfer what I get on my new main account to it?

Definitely open up a ticket relating to your frozen account and being a premium member. If they're taking money from you and you're not getting the services you paid for you can also dispute that with your method of payment. They don't like when players file a dispute and often mentioning taking such action will result in them getting to your ticket a wee bit faster. A staff member had cancelled her membership but they were still taking the money from her paypal account. She opened a ticket about it and after waiting a while filed a dispute with paypal and after a bit of a headache got things sorted out. Good luck getting your account back and remember to follow the steps outlined on the first post of this topic to increase your chances. :D

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I opened up a ticket about my frozen account the day I realized it was frozen. I opened a ticket about canceling premium a month later (when the money was taken out), and the second ticket has been answered and taken care of (so they said). My first is still open. I'm working on rebuilding after a month of not having the heart to start over. I think I know why they froze me. My side accounts are on different email addresses than my main account. It wasn't to purposefully break the rules. Long after my main account was created, I created an e-mail to direct spam into. I used that for my side accounts to avoid getting a bunch of e-mails that I didn't want. I didn't look closely enough into side account rules. I was frozen a few days after creating a third side account, so I'm assuming that's the reason. Since I really did break the rules, I doubt squirrely520 will be unfrozen. I'm really mad at myself over it, especially all the training that I did over the past year. At least I had little_shade_tail to fall back on, and its based on a make-belief game I played with my sister as a child so I have a connection to the neopets on it. Its going to be a lot of work, especially getting a battle ready neopet trained and getting enough neopoints to do it.

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Just looked at the first post where it was recommended to NOT submit more than one ticket. What if I remember submitting a ticket before and it wasn't from my current account. I would have submitted it YEARS ago. It likely was from one of the two side accounts I deleted some time ago.

Should I resubmit another ticket?

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4 hours ago, plippern said:

Just looked at the first post where it was recommended to NOT submit more than one ticket. What if I remember submitting a ticket before and it wasn't from my current account. I would have submitted it YEARS ago. It likely was from one of the two side accounts I deleted some time ago.

Should I resubmit another ticket?

I think that if it's been years  since your last ticket, then yes, submitting another ticket might be a good idea. (Especially if you can no longer access it to update it with new information.)

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