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Other ways to contact Neopets for a frozen account


nicho93

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Hi. I had my main account frozen for several years now, and I found out on this forums that it was frozen for security reasons but I have never been able to log in to that account ever since. I made tickets, and 1 has been in "Work In Progress" status since February, but they have never contacted me. I tried e-mailing them, messaging them on Facebook, and commenting on their Facebook posts since I saw that a lot of people were posting their tickets and they would get acknowledged. Nothing.

 

Are there better ways to contact them? Also, can I listen to your story if you've been through the same problem as me?

This post has been edited by a member of staff (Mouseykins) because of a violation of the forum rules.
Please do not create duplicate topics. We already have a topic regarding frozen accounts HERE.
Please check your user inbox to see if you have been contacted regarding this incident, then review our rules.

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Have you seen this topic, here, on TDN?: https://www.tdnforums.com/topic/47593-the-official-i-cant-access-my-account-now-what-board/

It gives some good advice on what to do, if your account has been frozen or if you cannot access it. Hope you can get your account back!

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